Bringing Joy, Light, and Lasting Memories to Every Holiday Season

Welcome, Holiday Enthusiast! At Northlight Decor Sale, we believe in making your festive preparations as magical and effortless as the season itself. Below, you’ll find answers to our most commonly asked questions. Whether you’re a busy family, a first-time host, or a seasoned decorator, we’re here to ensure your holiday transformation is seamless.

📦 Shipping & Delivery

Q: Where do you ship to?
A: We proudly deliver our curated festive collections worldwide from our holiday hub in San Antonio! However, to ensure the highest quality and reliability of our service, we are currently unable to deliver to Asia and select remote regions.
Q: What are my shipping options and costs?
A: We offer two convenient options to match your timeline and budget:

Option 1: Standard Shipping
• Carrier: DHL or FedEx (tracked service).
• Cost: A flat fee of $12.95.
• Timeline: After 1-2 days of processing, delivery occurs within 10-15 days of shipment. Perfect for a great balance of speed and value.

Option 2: Free Shipping
• Carrier: EMS.
• Cost: COMPLETELY FREE on all orders over $50!
• Timeline: After 1-2 days of processing, please allow 15-25 days for delivery after shipment. Ideal for planners who love unbeatable value.
Q: How long does order processing take?
A: Every order is lovingly prepared at our festive warehouse. Processing takes 1-2 business days before your package begins its journey to you. You’ll receive a tracking notification as soon as it ships!

💳 Payments & Checkout

Q: What payment methods do you accept?
A: For your convenience and security, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal. Your transaction is always protected.
Q: Is my payment information secure?
A: Absolutely. We use secure, encrypted technology to process all payments. Your financial information is never compromised.

🔄 Returns & Exchanges

Q: What is your return policy?
A: Your satisfaction is our tradition. If any item doesn’t sparkle with joy as expected, you may return it within 15 days of receipt. Please contact our dedicated customer service team at [email protected] to initiate a hassle-free return.
Q: Who covers the return shipping cost?
A: Please contact our customer service team for details regarding return shipping costs and instructions specific to your order and location.

🎁 Products & Collections

Q: What kind of products do you sell?
A: We are your one-stop shop for creating a winter wonderland! Our exquisite collections include:
• Christmas Decorations & Trees to set the scene.
• Christmas Lights & Ornaments to add twinkling magic.
• Christmas Outfits & Stockings for festive family fun.
• Christmas Wrapping Paper & Supplies for the perfect finishing touch.
We work directly with suppliers to bring you a wide, curated selection that solves the hassle of overpriced decor and limited store runs.
Q: Are your products high quality?
A: Yes! We are committed to bringing you holiday treasures that help create lasting memories. Each item is selected to ensure it adds genuine festive magic to your home.

👥 Account & Customer Service

Q: How can I contact customer service?
A: Our team is dedicated to your holiday happiness! For any questions—about delivery, an order, or product advice—please email us at [email protected]. We’re here to help!
Q: Where is Northlight Decor Sale located?
A: Our festive headquarters is at 4244 Todds Lane, San Antonio, US 78231. From here, we ship joy and light worldwide!
🎯 Our Core Promise: We solve common holiday hassles by delivering a world of festive possibilities directly to your doorstep. Focus on creating unforgettable moments with loved ones—let us handle the rest.

Need more help? We’re just an email away.
Email: [email protected]

© Northlight Decor Sale | 4244 Todds Lane, San Antonio, US 78231 | www.yuletidedecorstore.com
Bringing Joy, Light, and Lasting Memories to Every Holiday Season.