Spreading Joy, Not Worries – Just Like the Holidays Themselves

Welcome to Northlight Decor Sale! We pour our heart into curating every Christmas decoration, light, ornament, and outfit to bring magic to your home. We understand that sometimes, a product might not be the perfect fit for your holiday vision. That’s why we’ve crafted a returns and exchanges process that’s as straightforward and joyful as decorating your tree.

✨ Our Promise to You: We handle your returns with the same care and attention to detail that we use when selecting our holiday collections. Our goal is to ensure your complete satisfaction, from the first sparkle of a Christmas light to the last piece of wrapping paper.

Returns & Exchanges At a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • How to Start: Contact our customer service team at [email protected] to initiate a return or exchange.
  • Refund Method: Refunds are issued to the original payment method used during purchase.
  • Refund Timeline: 5-10 business days after we receive and inspect your return.

The Simple Steps to a Return or Exchange

  1. Contact Us Within 15 Days
    Email our dedicated customer service team at [email protected] within 15 days of receiving your order. Please use the subject line “Return/Exchange Request” and include your order number and details about the item(s) you wish to return or exchange. You can use the template provided below to make it easy.
  2. Receive Your Return Authorization
    We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number cannot be processed.
  3. Pack and Ship Your Return
    Please securely pack the item(s) in their original packaging, including all tags, accessories, and documentation. Include a copy of your order confirmation or the RMA email inside the package. Ship your return to the address provided in your instructions. We recommend using a trackable shipping service.
  4. We Process Your Request
    Once we receive your return at our San Antonio hub (4244 Todds Lane, San Antonio, TX 78231), our team will inspect the item(s) within 3-5 business days. We will then notify you via email about the status of your refund or exchange.

Email Request Template

To help you get started quickly, here’s a simple template you can copy and paste:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Northlight Decor Sale Team, I would like to request a [return / exchange] for my recent order. Order Number: [Your Order Number] Product Name(s): [e.g., “Frosted Berry Christmas Wreath,” “Multicolor LED Christmas Lights”] Reason for Return/Exchange: [e.g., “Size incorrect,” “Changed my mind,” “Item damaged upon arrival”] For exchanges, my desired replacement is: [Product Name and SKU if available] Please provide the next steps and your return address. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Refunds: Timing and Method

Your refund will be processed back to your original payment method (Visa, MasterCard, JCB, or PayPal) once your return is received and approved.

  • Credit/Debit Card & PayPal Refunds: 5-10 business days after approval. The timing for the refund to appear in your account depends on your bank or PayPal’s processing times.
  • Original shipping charges are non-refundable. For exchanges, we will cover the standard shipping cost to send your replacement item.

Important Exceptions & Considerations

To maintain the quality and safety of our festive collections, the following items are final sale and cannot be returned or exchanged:

  • Personalized or Custom-Made Items: This includes monogrammed Christmas stockings, custom ornament sets, or any product specifically altered at your request.
  • Opened or Used Seasonal Consumables: This includes opened rolls of Christmas Wrapping Paper & Supplies (e.g., used tape, cut paper) due to hygiene reasons.
  • Final Sale Items: Any product explicitly marked as “Final Sale” on the product page at the time of purchase.

💡 Tip: Just as we test every string of Christmas lights, we thoroughly inspect all items before shipping. If you receive a damaged or defective item (like a broken ornament or faulty light set), please contact us immediately upon receipt—we will gladly send a replacement or issue a full refund, including shipping.

Questions? Our Elves Are Here to Help!

We’re committed to making your holiday experience magical. If you have any questions about our policy or need assistance, please don’t hesitate to reach out.

Email: [email protected]
Mail: Northlight Decor Sale, 4244 Todds Lane, San Antonio, TX 78231, USA

We strive to respond to all inquiries within 1-2 business days.

🎁 🎅 ✨

Thank you for letting Northlight Decor Sale be a part of your holiday celebrations. We wish you a season filled with warmth, light, and joy!