Welcome to Northlight Decor Sale, where we pour our heart into curating every Christmas decoration, light, ornament, and outfit to bring magic to your home. We understand that planning your perfect holiday celebration involves many details, from the twinkle of the first light to the final bow on a gift. That’s why we’ve crafted shipping and returns policies that are as straightforward and joyful as decorating your tree. Our goal is to ensure your complete satisfaction, spreading joy, not worries—just like the holidays themselves.
🎁 Our Festive Promise to You
We handle your order and any returns with the same care and attention to detail that we use when selecting our holiday collections. From our family to yours, we wish you a season filled with warmth, light, and joy!
🚚 Shipping Your Holiday Magic
We work swiftly to pack your festive treasures with care and get them on their way to your doorstep.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods & Delivery Timelines
We offer two convenient shipping options to suit your needs:
- Standard Shipping (Fee: $12.95):
- Carrier: DHL or FedEx.
- Delivery Time: 10-15 business days after shipment.
- Ideal for when you want a balance of speed and cost.
- Free Shipping:
- Carrier: EMS.
- Delivery Time: 15-25 business days after shipment.
- Qualification: Automatically applied to all orders over $50.
- Perfect for planning ahead and saving on your festive haul.
Please Note: The above delivery times are estimates. Delivery to Asia and certain remote regions may not be available or may experience longer transit times. You will see available options at checkout.
🔁 Returns & Exchanges: Spreading Joy, Not Worries
Sometimes, a product might not be the perfect fit for your holiday vision. Our returns process is designed to be simple and stress-free.
⏱️ Returns At a Glance
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unused, in their original packaging, and in resalable condition (with all tags, accessories, and documentation).
- How to Start: Contact our customer service team at [email protected] to initiate a return or exchange.
The Simple Steps to a Return or Exchange
- Contact Us Within 15 Days
Email our dedicated customer service team at [email protected] within 15 days of receiving your order. Please use the subject line “Return/Exchange Request” and include your order number and item details. Our friendly “elves” will respond within 1-2 business days. - Receive Your Return Authorization
We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number cannot be processed. - Pack and Ship Your Return
Securely pack the item(s) in their original packaging with all contents. Include a copy of your order confirmation or the RMA email inside the package. Ship your return to our hub: 4244 Todds Lane, San Antonio, TX 78231, USA. We recommend using a trackable shipping service. - We Process Your Request
Once received at our hub, our team will inspect the item(s) within 3-5 business days. We will then email you about the status of your refund or exchange.
💳 Refunds: Timing and Method
Your happiness is our priority. Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Refund Timeline: 5-10 business days after we receive, inspect, and approve your return.
- Please Note: The timing for the refund to appear in your account depends on your bank or PayPal’s processing times. Original shipping charges are non-refundable. For exchanges, we will cover the standard shipping cost to send your replacement item.
⚠️ Important Exceptions & Considerations
To maintain the quality, safety, and magic of our festive collections for all customers, the following items are final sale and cannot be returned or exchanged:
- Personalized or Custom-Made Items: This includes monogrammed Christmas Stockings, custom ornament sets, or any product specifically altered at your request.
- Opened or Used Seasonal Consumables: This includes opened rolls of Christmas Wrapping Paper & Supplies (e.g., used tape, cut paper) due to hygiene reasons.
- Final Sale Items: Any product explicitly marked as “Final Sale” on the product page at the time of purchase.
💡 Tip: Just as we test every string of Christmas lights, we thoroughly inspect all items before shipping. If you receive a damaged or defective item (like a broken ornament or faulty light set), please contact us immediately upon receipt—we will gladly send a replacement or issue a full refund, including shipping.
❓ Questions? Our Elves Are Here to Help!
We’re committed to making your holiday experience magical. If you have any questions, please don’t hesitate to reach out.
Email: [email protected]
Mail: Northlight Decor Sale, 4244 Todds Lane, San Antonio, TX 78231, USA
We strive to respond to all inquiries within 1-2 business days.